In the gaming industry, some products are distributed to retailers in very limited quantities. Some are only printed once! When the demand is high, this can lead to stock shortage and customers not being able to get their share of happiness.
At Golden Goblin Games, we have always abided by the "First come, first served" rule. If 10 customers pre-order a product and we only receive 5 copies, the time stamp on your order determines if you are part of the lucky ones or not. Even VIPs cannot cut the queue. But what if the first customer booked all 5 copies? We get one happy customer, nine unhappy ones. This is the flaw of the "First come, first served" system.
To rectify the allocation of some high-demand products (and make more customers happy), we will be adding Purchase Limits. These limits will be visible on some product pages as illustrated below.
Pre-order limit: 3 boxes per customer.
Orders above this limit will be cancelled. After the pre-release date, there will be no purchase limit.
Note that we cannot technically enforce this limit during check-out. Orders that do not respect the purchase limit will be cancelled and will lose their priority. The same will happen to any scalper trying to circumvent the rules by using multiple customer accounts.
We hope this new policy brings more fairness to the way rare products are allocated.